At AceAura, we ensure a smooth and reliable delivery experience for all our customers.

  1. Shipping Within India

    Orders are processed within 1–3 business days after confirmation.
    Delivery timeline: 3–7 business days depending on your location.
    Tracking details will be shared via email/SMS once the order is dispatched.
    AceAura is not responsible for delays caused by courier partners, natural disruptions, or unforeseen circumstances.

  2. International Shipping

    International orders are processed within 3–5 business days.
    Delivery timeline may vary between 7–15 business days, depending on destination country and customs clearance.
    Customers are responsible for any customs duties or import taxes applicable in their country.
    Please ensure your shipping address and contact details are accurate before placing the order.

  3. Shipping Charges

    Shipping charges (if applicable) will be calculated and displayed at checkout.
    Any re-shipping due to incorrect address or failed delivery attempts will be borne by the customer.

  4. Order Tracking

    Once your order is shipped, you will receive a tracking number via email/SMS to monitor delivery status.

  5. Payment Policy

    We offer secure and trusted payment methods for your convenience.
    Accepted Payment Methods:
    UPI
    Debit / Credit Cards
    Net Banking
    Wallets
    Cash on Delivery (if available at your location)
    All online transactions are securely processed through trusted payment gateways.

  6. Cash on Delivery (COD)

    COD may be available for select locations within India.
    AceAura reserves the right to cancel COD orders if found suspicious or unverified.
    Additional confirmation may be required for COD orders.

  7. Failed Transactions

    If your payment is debited but the order is not confirmed:
    The amount will be automatically refunded to your original payment method within 5–7 business days.
    If not received, please contact us at support@aceaura.in.

  8. Contact Us

    For any shipping or payment-related queries:
    📩 support@aceaura.in
    We appreciate your trust in AceAura and strive to deliver elegance with reliability.